Privacy Policy

Who we are

Rayz Agency ("Rayz", "we", "us") designs and builds websites and brand identities. This policy explains what personal information we collect through this website, why we collect it, and what rights you have over it.

For the purposes of data protection law, Rayz Agency is the data controller for information collected through this site. Our registered address is Flat 2, 18 Farm Avenue, London, SW16 2UT, United Kingdom. You can reach us using the enquiry form on this website, or by writing to us at that address.

Information we collect

We only collect information you choose to give us. If you complete an enquiry form on this site, we collect the details you enter into it:

• Your name
• Your email address
• The subject of your enquiry
• Whatever you write in the message field

How we use your information

We use the information you submit to respond to your enquiry, to prepare a proposal or quote if you have asked for one, and to carry out work you go on to engage us for.

Our lawful basis for processing is your consent when you submit an enquiry, and the performance of a contract where you become a client. We do not sell your information, and we do not use it for automated decision-making or profiling.

Sharing your information

We do not sell, rent or trade your personal information. We share it only with the service providers needed to run this website and respond to you, and only to the extent they need it:

• Web3Forms — processes enquiry form submissions and delivers them to us by email
• Cloudflare — hosts this website and serves its pages
• Sanity — the content management system holding this site's editable content
• Cal.com — handles call bookings, if you choose to book one
• Our email provider — receives and stores your enquiry so we can reply

Cookies

This website uses only the cookies and equivalent local storage needed for it to work properly. We do not use advertising or cross-site tracking cookies.

When you first visit, a small notice appears explaining our use of cookies. If you dismiss it, we store a single value in your browser's local storage purely to remember not to show the notice again. You can clear this at any time through your browser settings.

Most browsers let you refuse or delete cookies. Doing so will not stop this site working.

Analytics

We do not currently run third-party analytics or advertising trackers on this website. If that changes, we will update this policy and ask for your consent before any non-essential tracking is loaded.

How long we keep your information

We keep enquiry correspondence for as long as needed to deal with your enquiry and, where you become a client, for as long as we have a working relationship plus the period we are required to retain business records.

If your enquiry does not lead to work together, we delete or anonymise it once it is clearly no longer relevant. You can ask us to delete it sooner at any time.

How we protect your information

This website is served entirely over HTTPS, so information you submit is encrypted in transit. We keep the software behind the site up to date, limit access to enquiry data to those who need it, and use reputable providers who maintain their own security standards.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we take reasonable and proportionate steps to protect your information.

Marketing

We do not add you to a marketing list simply because you submitted an enquiry. If we ever send marketing communications, it will be because you have opted in, and every message will include a way to unsubscribe. You can ask us to stop at any time.

Your rights

Under data protection law you have the right to:

• Be told what personal information we hold about you, and request a copy of it
• Have inaccurate information corrected
• Ask us to delete your information
• Ask us to restrict how we use it, or object to our use of it
• Receive your information in a portable, machine-readable format
• Withdraw consent at any time, where our processing relies on consent
• Complain to a data protection regulator

How to exercise your rights

Contact us through the enquiry form on this website, or write to us at Flat 2, 18 Farm Avenue, London, SW16 2UT, United Kingdom, saying which right you want to exercise. We may ask you to confirm your identity before we act, so that we do not disclose your information to someone else.

We will respond within one month. If your request is particularly complex we may extend this, and we will tell you if so. There is no charge for making a request.

Complaints

If you are unhappy with how we have handled your personal information, please tell us first so we have the chance to put it right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk. If you are based elsewhere, you may complain to your own national data protection authority.

Where your information is processed

We are based in the United Kingdom, and your information is handled here. Some of the providers listed above operate internationally, which means your information may be stored or processed outside the UK.

Where information is transferred internationally, we rely on providers that offer appropriate safeguards — such as standard contractual clauses or an adequacy decision — so your information keeps an equivalent level of protection.

Children's privacy

This website is aimed at businesses and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

Other websites

This site links to other websites — for example our booking page, social media profiles, and client projects in the portfolio. This policy applies only to this website. We are not responsible for how other sites handle your information, so please read their own privacy policies.

Do Not Track

Some browsers offer a "Do Not Track" setting. There is no agreed industry standard for how sites should respond to it, so this website does not respond to Do Not Track signals. As set out above, we do not track you across other websites in any case.

Changes to this policy

We may update this policy from time to time to reflect changes to the site or to the law. The date at the top of this page shows when it was last revised. Significant changes will be made clear on this page.

Contact

If you have questions about this policy or about how we handle your information, get in touch through the enquiry form on this website.

You can also write to us at: Rayz Agency, Flat 2, 18 Farm Avenue, London, SW16 2UT, United Kingdom.